How to File a Complaint

You can file a complaint online at DCA BreEZe Online Services, DCA’s online complaint portal. You can also complete a Consumer Complaint Form and submit it to the Board by email or regular mail. Email the completed form to DentalBoardComplaints@dca.ca.gov. Use the Consumer Complaint Form links below to download the form in English or Spanish.

The information you provide in your complaint determines what action the Board will take. The Board is better able to act on complaints that contain firsthand, verifiable information. While anonymous complaints will be reviewed, they may be impossible to pursue without support from you, the complainant. Your complaint should include a statement describing the nature of the complaint. Include as many specific details as possible, as well as any documentary evidence related to your complaint. Evidence may include photographs, invoices, and correspondence.

The Board is commonly able to act on complaints that allege:

  • Gross negligence or incompetence (violations of quality of care).
  • Substance use during the practice of dentistry.
  • Improper advertising.
  • Fraud.
  • Unsanitary conditions.
  • False or fictitious name use.

The Board may be able to act on other types of complaints as well.

NOTE: If you are a dental patient submitting a complaint about substandard dental treatment, complete and submit a signed Authorization for Release of Dental/Medical Patient Records (Español) form. Do not forget to sign the form. Submission of this form allows the dental provider to provide your patient records to the Board and enables the Board to process your complaint.